Frequently Asked Questions
$4.99 Standard (USA ONLY 3-7 days)
$7.99 Expedited (USA ONLY 2-4 days)
£4.99 Standard (UK ONLY 3-7 days)
£7.99 Expedited (UK ONLY 2-4 days)
FREE Shipping for orders over $75 USD
FREE Shipping for oders over £60 GBP
Countries we deliver to
We can deliver to FBA Export Countries, please check if your country is eligible (Google Amazon FBA Export Countries). WE RECOMMEND CHOOSING ‘PRIORITY’ DELIVERY ONLY – Cheaper delivery options may not work / could cause delays and may take over 2 weeks to deliver
What packaging will my item arrive in?
All Gift Set Journals come in a Moonster presentation box.
The Heart Journal will come in a Moonster presentation box.
All our 7x5 and 8x6 standard journals (not gift sets) and the Tree of Life Journal, should now come in a Moonster presentation gift bag made from cotton. There may still be some stock that doesn't yet have the cotton gift bags as the old stock is phased out.
The washbags come in cotton bags.
The new stock of padfolios also come in cotton bags, however there is still some old stock currently without cotton bags which just needs to sell out.
What type of leather do you use?
How thick would you say the leather is?
The leather is around 2mm thick on average (but this will always vary depending on every new drum of leather hide used).
My product looks different from the images on Amazon, why is that?
As all our products are made from 100% real leather, it is therefore a natural product which always produces a variation in the look and feel. This means that you get a beautifully unique product not quite like anyone else’s!
If you are not happy with the leather appearance, please get in touch and we will do all we can to help you.
The leather looks scratched or marked. Should it be like that and can I do anything about it?
Our leather is naturally distressed and tanned with special oil – this is what gives the real leather its vintage appearance. Don’t worry if you see scratches, rub the blemish slowly with your thumb and the natural oils on your hands will help it fade!
Again, if you feel that the marks are too severe or you can’t remove them, please get in touch.
Is the animal killed just for the leather?
The raw leather used to make our products comes to the approved tanneries from other industries as a by-product so the whole animal has already been used for other purposes and is not killed purely for the hide.
Can I treat the leather with anything?
You can use any type of natural leather conditioner or oil to keep the leather moisturized if you wish but it depends on the look you want to achieve as it is likely to change its appearance and could make it shinier and/or darker than in its original form.
You can also use mink oil and vegetable oils to darken/soften the leather if desired. We hope you love using your product.
Is this really antique leather?
The word “antique” refers to the rustic/antique look of the leather due to the creases and markings on it brought about by the tanning process, rather than the age of the item.
Can you personalise/emboss my leather product?
We are an FBA Seller which means that we pay Amazon to warehouse our stock and ship it for us and as such we’re unable to offer any kind of personalisation service.
We do know of customers who have used local leather engravers to personalize it using embossing or engraving techniques.
Sorry not to be able to help further but we do hope you can find someone local who can help you.
Does the item have branding/logo on it? Is there a manufacturer label or stamp anywhere on the leather?
Due to a huge increase in competition and other sellers copying our design we have decided to brand our products with the Moonster logo in order to protect and promote our brand. We are now phasing branding in on all our products however there will be some cross over in the meantime with newer stock being branded and older stock not (unfortunately we are unable to select which journal you receive as Amazon is responsible for all our warehousing and shipping). We are aware that many customers do not like overt branding and so have tried to incorporate our branding in a subtle way - it's very small, only 2.5cm wide and placed on the inside cover so that it can’t be seen from the outside but so that customers are still able to identify our brand.
Washbags: (Branding is overt on the washbag so customers should be able to see this very obviously so we’re unlikely to get questions over branding for the washbags).
Padfolios: Currently there is no branding on the padfolios.
LEATHER JOURNAL QUESTIONS:
What is the best pen / pencil to use?
Probably the best type of pen is a gel pen or ball point pen, and pencils with a softer lead such as a 2B. However, we’ve had good feedback from customers about all sorts of different mediums that they’ve used successfully, including pencils, assorted pens, charcoals and fountain pens.
Can I use ink / a fountain pen on the cotton paper?
It depends on how much ink the type of ink pen lays down through the nib. Some customers have said they have had very good results with ink pens. One or two customers have said that they have had a little bleed through. The cotton paper is quite fibrous and thick, so it has the ability to absorb ink well.
Can you paint on the cotton paper?
Customers have told us they have used it for watercolors and oils with success. If you search some of the reviews some of them have described how it went and posted pictures of the results. The paper is thick and holds paint well.
What is the cotton paper like?
The paper is quite thick and fibrous and is around 125gsm (UK paperweight) or 32lb Bond Stock (US weight). It is made from pulp which comes from cotton waste, recycled from the clothing industry in South Asia, handmade by Indian artisans- it's environmentally friendly, as it's tree-free and acid-free!
What exactly is the tree-free paper?
It is cotton paper made from cotton waste, recycled from the clothing industry in South Asia, handmade by Indian artisans – it’s environmentally friendly, as it’s tree-free and acid-free! The paper is soft and fibrous and is around 125gsm or 32lb Bond Stock.
What is the size of the paper in the journals?
Depends on which journal you’re referring to, but the paper would be just slightly smaller than the covers. So just a fraction smaller than 7x5 and 8x6.
Can the journals be refilled?
A lot of our journals are non-refillable keepsake journals. However, we do have a clearly named Refillable Journal in our shop and our Psalm 46 Embossed Journal is also refillable. Watch this space for our Tree and Heart Journals to soon come as refillable option. We also supply lined and unlined refills for our refillable journals.
Do the journals lay flat?
Yes, all of our journals lay flat when they are opened. Due to the type of soft leather we use, when you open the cover, the weight of the leather holds the pages open nicely.
Do you make a larger size or version than 8x6?
The 8x6 journal is currently the largest journal that we make however we are looking into the possibility of larger sizes in the future.
Do you have Journals for leftys?
Some people have accidentally used these journals upside down when they open the front cover, which technically would be the way a left handed person could use it - so it could be used like that!
Can a clipboard be inserted?
Yes you can insert a standard clipboard in the right hand side, however the metal clip would obviously mean the portfolio can’t close completely flat. You can also fit an A4 (a Letter size) note pad with cardboard backing to it.
Does the Padfolio come left handed?
Unfortunately we only make one type of Padfolio as currently we don’t have enough demand to support production of a left-handed version. We’re really sorry for the inconvenience.
How thick is the portfolio? Is it very padded?
The portfolio is lightly padded and is about ⅝ of an inch thick when closed.
TOILETRY BAG QUESTIONS:
Has the leather been waterproofed or been treated in any way?
It hasn’t been treated with any kind of waterproofing treatment but should be compatible with any product designed for use with real leather.
Is the fabric inside the bag waterproof?
The fabric inside the bag is water resistant, not waterproof.
DISCOUNT & INFLUENCER QUESTIONS:
Can I get a bulk discount for more purchases?
The two best options we have for bulk orders is:
1. If you have an Amazon Business Account then we have business prices on all our products.
2. If you don’t have the above, we have a 5% off coupon code and other codes on all our listing pages. You can find these either above the pricing or just scroll down below the fold to the promotions section.
3. MOQ for sellers on a different website/store is 1000 pieces.
Can I get discounts on your new product releases?
Yes! To get 10% discount off your next order and other Exclusive Moonster Deals, go to the sign-up page on the ‘Warranty’ Tab.
Can I have one of your products to review on my blog or on social media?
We are always open to opportunities to promote our products but first please send us the links to your Blog/YouTube channel/Instagram/Facebook channels. If you have a relevant and credible following on your Social Media channels, then we might be able to send you a free sample in exchange for promoting our brand.
Can I have one of your products in exchange for an Amazon review?
Unfortunately we are not allowed to give out free products in exchange for reviews on Amazon as it violates their terms of service.
I am a blogger or influencer, do you offer collaborations?
If you're interested in collaborating with Moonster, please reach out to us at email@example.com