Shipping policy

 

USA Processing Times & Shipping Costs: 

We currently use Amazon FBA to fulfil all our products to customers in the USA and the UK (currently our website is for USA and UK customers only, but please see below for FBA Global options)

If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, we will contact you by email.

Delivery delays can occasionally occur

Shipment to P.O. boxes or APO/FPO addresses may not be possible.

Shipping charges for your orders will be offered as below and displayed at checkout.

Shipping costs - USA

• Shipping method: STANDARD 

Shipment cost: $9.90 USD

FREE Shipping for orders over $75 USD

Estimated delivery time: 3-7 business days

• Shipping method: EXPEDITED 

Shipment cost: $13.82 USD

Estimated delivery time: 2-4 business days

 

Shipping costs - UK

• Shipping method: STANDARD 

Shipment cost: £5.28 GBP

FREE Shipping for orders over £60 GBP

Estimated delivery time: 3-7 business days

• Shipping method: EXPEDITED 

Shipment cost: £6.98 GBP

Estimated delivery time: 2-4 business days

 

 *Currently our website is for USA and UK customers only.

 

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped with your order number.

Customs, Duties and Taxes

Moonster Products Ltd is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Moonster Products Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us:

If you have any questions about this Shipping Policy, you can contact us:

By visiting this page on our website: Contact Us