Shipping policy
USA Processing Times & Shipping Costs:
We currently use Amazon FBA to fulfil all our products to customers in the USA and the UK (currently our website is for USA and UK customers only, but please see below for FBA Global options)
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, we will contact you by email.
Delivery delays can occasionally occur
Shipment to P.O. boxes or APO/FPO addresses may not be possible.
Shipping charges for your orders will be offered as below and displayed at checkout.
Shipping costs - USA
- Shipping method: STANDARD
Shipment cost: $4.99 USD
FREE Shipping for orders over $75 USD
Estimated delivery time: 3-7 business days
- Shipping method: EXPEDITED
Shipment cost: $7.99 USD
Estimated delivery time: 2-4 business days
Shipping costs - UK
- Shipping method: STANDARD
Shipment cost: £4.99 GBP
FREE Shipping for orders over £60 GBP
Estimated delivery time: 3-7 business days
- Shipping method: EXPEDITED
Shipment cost: £7.99 GBP
Estimated delivery time: 2-4 business days
FBA Global Customers
- Shipping method: PRIORITY (USA and FBA Global Countries)*
Shipment cost: $14.99 USD
Estimated delivery time for USA Customers: 1-3 business days
Estimated delivery time for FBA Global Customers: 10-21 days
*Currently our website is for USA and UK customers only, but please see below for FBA Global options.
Other Countries we deliver to:
We can deliver to FBA Export Countries from the USA, please check if your country is eligible (Google Amazon FBA Export Countries).
WE RECOMMEND CHOOSING 'PRIORITY' DELIVERY ONLY FOR INTERNATIONAL SHIPMENTS because cheaper delivery options may not work, could cause delays and may take over 2 weeks to deliver.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped with your order number.
Customs, Duties and Taxes
Moonster Products Ltd is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
Moonster Products Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us:
If you have any questions about this Shipping Policy, you can contact us:
By visiting this page on our website: Contact Us
